If your freight arrives damaged, it is important to accept the shipment in order to document the claim correctly. A claim must be filed within 48 hours of delivery, and can be done directly online on our site. Clear Freight will act as liaison and assist the customer in processing the claim and filing all necessary paperwork, though we cannot guarantee all claims will be accepted from the shipping company.
The best way to check your shipping status may depend on the carrier you selected. In some cases, your driver or your Clear Freight agent will notify you before pickup or delivery.
The safest mode of shipment is to use white glove or blanket wrap service. At an additional cost, this shipping option includes secure packaging by a professional and safe delivery by truck. Ask your Clear Freight agent about white glove or blanket wrap services.
Depending on the time of booking in your time zone, we can try to arrange for same-day pickup. Always speak to a Clear Freight agent directly for special arrangements and urgent bookings. Please allow a 4-hour window of time for freight pickup, and note that most shipping companies make pickups in the afternoon and spend their mornings with freight deliveries.
No. It is critical to the integrity of your quote that you determine the accurate weight of the freight items you are shipping. If you book your shipment at a weight that is incorrect, the freight carrier will discover the error when they weigh the freight (which they can do at any time). If an inaccurate weight is used in booking, a billing adjustment will be made at the carrier’s non-discounted rate and added to your account. Incorrect weight is the cause of more than half of all billing adjustments Clear Freight customers receive. Don’t guess. Get the weight right.
Yes. Quotes are based on freight class, dimensions and weight, but pricing is also subject to fuel price fluctuation. Due to fluctuating fuel costs, a rate or quote is only considered valid for 24 hours. In order to lock in the discounted rate, the details of your shipment need to be 100% accurate and the shipment needs to be booked within 24 hours of receiving your quoted rate.